At this time we only ship to the United States. Generally, all packages are shipped out via USPS within 48 business hours after the payment has processed. Please see business hours below. From time to time we experience higher than expected volume, please allow an additional 1-2 days during these times.
USPS Priority is 2-4 business day. Once your package has shipped you will receive a USPS tracking number for your order.
Please note that at this time our delivery service (USPS) will not deliver to Military Bases. All questions emailed to customer service will be answered as quickly as possible but are guaranteed within 1-2 business days.
The Urban Haven uses a USPS address verification system. If your address is not confirmed you will receive an email from our customer service department. In certain cases, this may delay your order.
Hours of operation
11:00 AM – 7:00 PM PST
12:00 PM – 5:00 PM PST
569 Geary Street
San Francisco, CA 94102
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